At Bank of Jordan we always strive to excel in providing our customers with the highest levels of service. That is why a special unit has been established to receive your comments or complaints, through one of the following channels:

• Call the toll-free number of the Customer Complaints Management Unit (80066767)
• Email to: complainthandling@bankofjordan.com.jo
• By personal visit to the Customer Complaints Officer in Saudi Arabia Branch:

General Notes:

• The timeframe for processing comments or complaints is from 10-30 days.
• In case you are not satisfied with the response provided to your complaint, you can contact Consumer Protection Unit at the Saudi central bank (SAMA) within 30 calendar days of receiving the complaint resolution letter from the bank.