Bank of Jordan is committed to adhering to all local and international regulations and laws applicable in the Kingdom of Saudi Arabia, including the instructions of the Saudi Central Bank (SAMA).

This policy aims to ensure transparency, protect customers, and promote a safe and sustainable banking environment.

Objectives of the Compliance Policy

• Full compliance with regulations and instructions issued by the Saudi Central Bank.
• Combating money laundering and terrorism financing.
• Protecting data and privacy.
• Promoting a culture of compliance within the bank.
• Reducing legal and regulatory risks.

Our Regulatory Commitment

We adhere to the highest standards of compliance, including:

• Anti-money laundering (AML) and counter-terrorism financing (CTF) laws and regulations.
• Saudi Personal Data Protection Law.
• Anti-bribery and anti-corruption laws.
• Value-added tax (VAT) and other tax regulations.

Related Links:

• Saudi Central Bank Instructions
• Anti-Money Laundering Law
• Personal Data Protection Law

Combating Money Laundering and Terrorism Financing

The bank implements strict policies to combat money laundering and terrorism financing by:

• Enforcing "Know Your Customer" (KYC) requirements.
• Monitoring financial transactions and reporting suspicious activities.
• Training employees to identify illegal activities.

Data Protection and Privacy

Bank of Jordan safeguards its customers' personal and financial information using advanced security systems. We are committed to complying with the Saudi Personal Data Protection Law to ensure customer data security.

Related Links:

• Data Protection Policy
• Customer Guidelines on Digital Security

Reporting Violations

The bank provides secure channels for reporting any violations or suspicious activities within the bank. Customers or employees can report confidentially without facing any repercussions.

Training and Awareness

The bank ensures the delivery of training programs for employees and shares videos on banking awareness and financial fraud prevention on its website for customers to raise awareness about compliance laws and customer protection.

Protecting Customer Rights

The bank is dedicated to protecting customer rights and providing secure channels for submitting complaints or suggestions. All complaints are handled promptly and transparently according to a defined policy.

Combating Bribery and Corruption

The bank is committed to implementing strict policies to prevent any activities related to bribery or corruption, focusing on transparency and integrity in all dealings.

How to Contact Us

For inquiries or complaints, please contact us via:

• Email:  complainthandling@bankofjordan.com.jo
• Contact Form: Apply here

Review and Updates

The bank’s compliance policies are reviewed periodically to ensure alignment with the latest regulations and directives issued by regulatory authorities.

Compliance Documents

• US Patriot Act Certificate
• Wolfsberg Certificate
• Compliance Policy